{"id":16669,"date":"2026-10-21T14:40:10","date_gmt":"2026-10-21T06:40:10","guid":{"rendered":"https:\/\/gduiids.com\/?page_id=16669"},"modified":"2026-10-21T14:40:11","modified_gmt":"2026-10-21T06:40:11","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/gduiids.com\/index.php\/return-refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Return &amp; Refund Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">This Return &amp; Refund Policy applies to purchases made through <strong>gduiids<\/strong>, operated by <strong>Hong Kong Huahen Trading Limited<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We aim to provide clear and fair procedures for returns, refunds, damaged products, incorrect products, exchanges, and cancellations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Period<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Eligible products may generally be returned within <strong>14 days after delivery<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should contact us before returning any product.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">European Consumer Withdrawal Rights<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where applicable to a transaction with a consumer located in the European Union or European Economic Area, the customer may have a statutory right to withdraw from certain distance-purchase contracts within the period required by applicable consumer law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For qualifying transactions, this may include a <strong>14-day withdrawal period<\/strong>, subject to applicable legal exceptions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this policy limits mandatory withdrawal, cancellation, return, refund, repair, replacement, or other consumer rights available under applicable European law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Eligibility<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To qualify for a return, a product should generally be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unused<\/li>\n\n\n\n<li>Unworn where applicable<\/li>\n\n\n\n<li>Unwashed where applicable<\/li>\n\n\n\n<li>In substantially the same condition in which it was received<\/li>\n\n\n\n<li>Free from customer-caused damage<\/li>\n\n\n\n<li>Returned with original packaging where reasonably possible<\/li>\n\n\n\n<li>Returned with included accessories or components where applicable<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Returnable Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where permitted by applicable law, certain products may not qualify for return, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personalized products<\/li>\n\n\n\n<li>Customized products<\/li>\n\n\n\n<li>Made-to-order products<\/li>\n\n\n\n<li>Products damaged by misuse<\/li>\n\n\n\n<li>Products materially altered after delivery<\/li>\n\n\n\n<li>Hygiene-sensitive products after opening or use where return is legally restricted<\/li>\n\n\n\n<li>Other products legally exempt from return or withdrawal rights<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Any exclusion applies only to the extent permitted by applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Request a Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To request a return, contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"mailto:info@gduiids.com\">info@gduiids.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Your name<\/li>\n\n\n\n<li>The product you wish to return<\/li>\n\n\n\n<li>The reason for the return<\/li>\n\n\n\n<li>Photographs or videos where relevant<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Wait for return instructions before sending the product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not automatically send products to our business address unless we specifically instruct you to do so.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged, Defective, or Incorrect Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If an order arrives:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Damaged<\/li>\n\n\n\n<li>Defective<\/li>\n\n\n\n<li>Incomplete<\/li>\n\n\n\n<li>Incorrect<\/li>\n\n\n\n<li>Materially different from the product ordered<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">please contact us as soon as reasonably possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Description of the problem<\/li>\n\n\n\n<li>Photographs or videos where appropriate<\/li>\n\n\n\n<li>Photographs of packaging where relevant<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">After reviewing the issue, we may provide an appropriate remedy, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Replacement<\/li>\n\n\n\n<li>Reshipment<\/li>\n\n\n\n<li>Refund<\/li>\n\n\n\n<li>Repair where appropriate<\/li>\n\n\n\n<li>Another remedy required by applicable law<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once an eligible return has been received and reviewed, we will determine whether the refund is approved.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Approved refunds will normally be issued to the original payment method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Banks, card issuers, and payment providers may require additional time to display the refunded amount.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping Charges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Standard outbound shipping is <strong>free on all orders without conditions<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There is no minimum order amount.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hong Kong Huahen Trading Limited covers the standard outbound shipping cost for every order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Return shipping arrangements depend on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The reason for the return<\/li>\n\n\n\n<li>The condition of the product<\/li>\n\n\n\n<li>Applicable legal requirements<\/li>\n\n\n\n<li>The customer&#8217;s location<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Where applicable law requires the seller to bear return costs for defective, incorrect, or non-conforming goods, we will comply with that requirement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Exchanges may be available depending on product availability.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contact <strong><a href=\"mailto:info@gduiids.com\">info@gduiids.com<\/a><\/strong> before returning a product for exchange.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Order Cancellation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers wishing to cancel or modify an order should contact us as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will make reasonable efforts to accommodate cancellation requests before fulfillment or dispatch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once an order has entered processing or has been shipped, cancellation may no longer be possible unless applicable law provides otherwise.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Compliance with Hong Kong Law<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This policy is intended to operate consistently with applicable laws of the Hong Kong Special Administrative Region.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this policy is intended to exclude rights or remedies that cannot lawfully be excluded under Hong Kong law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">European Consumer Rights<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For customers in Europe, mandatory local consumer rights remain unaffected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where applicable European law provides customers with statutory rights relating to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Withdrawal from distance contracts<\/li>\n\n\n\n<li>Defective or non-conforming goods<\/li>\n\n\n\n<li>Repair<\/li>\n\n\n\n<li>Replacement<\/li>\n\n\n\n<li>Price reduction<\/li>\n\n\n\n<li>Refund<\/li>\n\n\n\n<li>Cancellation<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">those mandatory rights will apply notwithstanding any inconsistent provision of this policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Hong Kong Huahen Trading Limited<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">RM. 517, NEW CITY CENTRE<br>2 LEI YUE MUN ROAD<br>KWUN TONG<br>HONG KONG<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:info@gduiids.com\">info@gduiids.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16669","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gduiids.com\/index.php\/wp-json\/wp\/v2\/pages\/16669","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gduiids.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gduiids.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gduiids.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gduiids.com\/index.php\/wp-json\/wp\/v2\/comments?post=16669"}],"version-history":[{"count":1,"href":"https:\/\/gduiids.com\/index.php\/wp-json\/wp\/v2\/pages\/16669\/revisions"}],"predecessor-version":[{"id":16676,"href":"https:\/\/gduiids.com\/index.php\/wp-json\/wp\/v2\/pages\/16669\/revisions\/16676"}],"wp:attachment":[{"href":"https:\/\/gduiids.com\/index.php\/wp-json\/wp\/v2\/media?parent=16669"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}