Shipping Policy

This Shipping Policy applies to orders placed through gduiids.

gduiids is operated by Hong Kong Huahen Trading Limited.

Free Standard Shipping on All Orders

We provide:

FREE STANDARD SHIPPING ON ALL ORDERS

There is no minimum purchase requirement.

No standard shipping fee will be charged for any order using our standard delivery service.

Hong Kong Huahen Trading Limited fully and unconditionally bears the standard shipping cost for every order.

Free standard shipping applies regardless of:

Order value
Product quantity
Promotional discounts
Coupon usage
Sale pricing
Customer account status

Customers are not required to satisfy any purchase threshold, membership condition, promotional requirement, or special qualification.

Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

This estimate includes normal order processing and transportation.

Delivery times are estimates rather than guaranteed arrival dates.

Order Processing

Orders are processed after payment has been successfully confirmed.

Processing may occasionally require additional time because of:

High order volumes
Payment verification
Security checks
Public holidays
Product handling requirements
Inventory issues
Operational circumstances

Tracking Information

Where tracking is available, tracking information may be sent using the contact details provided during checkout.

Tracking information may take some time to become active after dispatch.

Some orders may be shipped in multiple packages and may have separate tracking numbers.

Shipping Address

Customers must provide complete and accurate shipping information.

Please verify:

Recipient name
Street address
Building or apartment details
City
Region
Postal code
Country
Telephone number

Address changes cannot be guaranteed after processing or dispatch has begun.

Delivery Delays

Delivery may occasionally be delayed because of:

Customs inspections
Severe weather
Carrier network disruption
Public holidays
Transportation delays
Government restrictions
High shipment volumes
Incorrect delivery information
Other circumstances outside our reasonable control

We will make reasonable efforts to assist with tracking and provide available updates.

Lost Parcels

If a parcel appears significantly delayed or lost, contact:

[email protected]

We will review available tracking information and provide reasonable assistance.

If the carrier confirms that a parcel has been lost, we will review the order and provide an appropriate solution, which may include:

Replacement
Reshipment
Refund

Damaged Parcels

If an order arrives damaged, please retain:

The product
Outer packaging
Shipping label
Relevant photographs

Contact [email protected] as soon as reasonably possible.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other charges imposed by the destination jurisdiction.

Unless checkout expressly states that such charges have been collected by us, these government-imposed or customs-related amounts are separate from our standard shipping fee.

Our unconditional free shipping policy means that we do not charge customers a standard transportation fee for the standard delivery service.

European Deliveries

For orders delivered to Europe, we will make reasonable efforts to provide clear information concerning shipping, delivery estimates, and any charges collected by us before the order is submitted.

Where applicable European consumer law requires particular information, remedies, cancellation rights, or delivery-related protections, those mandatory requirements will be respected.

Nothing in this Shipping Policy is intended to remove mandatory rights available to European consumers.